Returns and Exchanges

Hassle free returns.

We would like your shopping experience with us to be as easy as possible. For this reason, we have created an online purchasing, returns and exchanges policy. 

Achats en ligne

We’ll happily take back any unworn 'Regular Priced' or 'Net Priced' items within 10 days after the order has been confirmed delivered. These regular priced or net priced items will need to still have their original tags and/or packaging.

Returns and Exchanges

Items can be returned to a Passion Soccer Boutique Location with the original invoice and method of payment (please see our contact us page for store locations and operating hours) NOTE: If you were charged shipping fees for your order, these fees are non-refundable.

If you are unable to make it to one of our store locations, you can send us your return via courier, please contact our Customer Service Team by email at [email protected] to have a Return Authorization Number before returning the item(s).

Returns sent by courier will need to be paid by you.

*Please note, we cannot process a direct exchange. If an item needs to be exchanged, we will treat the request with a return. Thereby offering a refund for the initial purchase. And a new transaction will need to be done.

Combien de temps faut-il pour obtenir un remboursement ?

Une fois votre retour reçu et inspecté, votre remboursement sera traité et appliqué à la méthode de paiement originale. Vous recevrez une notification par courrier électronique dès que le remboursement aura été effectué. Toutefois, un délai de 24 à 48 heures peut s'écouler avant que le remboursement n'apparaisse sur votre compte bancaire ou de carte de crédit.

If the returned items are missing tags, original packaging or have been deemed 'worn' we will communicate with you to sort our the situation. 

Puis-je retourner un article acheté en vente finale ?

No, Final Sale items cannot be returned and cannot be exchanged. Items purchased on liquidation and/or within our Outlet Section of our website are subject to Final Sale Policy. 

Pricing Policy:

Les prix en ligne peuvent être modifiés sans préavis. Les frais d'expédition peuvent être modifiés sans préavis. Les tarifs d'expédition ne s'appliquent pas aux commandes groupées des équipes.

For all team related questions, please contact our team customer service: [email protected]

For any other questions or concerns please send us an e-mail at: [email protected]